The Challenge
A growing financial services organisation had added people faster than its HR structures, policies and reporting lines had developed.
The Opportunity
Leadership wanted an HR function that could support the next stage of growth without adding avoidable complexity.
HLR's Approach
HLR reviewed the existing structures and policies with HR and business leaders, mapped where work was duplicated or unclear, and agreed the outcomes the function needed to deliver.
The Solution
A clearer HR operating model with defined responsibilities, a consolidated set of core policies and a simple routine for reviewing people priorities alongside business plans.
The Impact
Roles and decisions became clearer for HR and line managers, and leadership gained a consistent view of people priorities as the organisation grew.
Client identity has been anonymised at the organisation's request.